I looked at my latest AmericanExpress statement and noticed a charge I hadn't planned on.
When I went to El Paso in November I stopped at the La Quinta hotel and made reservations for the Christmas holidays since the plan was that Eva and I as well as Byran and Stephanie and kids would be visiting for a few days during Tim's short time home. However the Army changed Tim's plans for a leave and so we convinced Kristen to come to Anaheim for the holidays but no one contacted La Quinta and cancelled our reservation.
I called the hotel and explained what happened. The desk clerk sypathetically told me, "I'm sorry sir, but it's our policy to charge for a reservation if we aren't notified in advance that it is cancelled." I acknowledged my error and told her I would like to speak to her manager. She put me on hold for a couple of minutes and then came back and told me that the manager would credit my account for the charge but to please be aware that the next time this happens I would get charged.
Moral of the story: It never hurts to explain the situation and ask for a break.
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good moral, and being kind while you explain helps too. Keeps everyone's blood pressure down.
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